Custom polls provide a way to create tailored surveys and custom metrics, offering additional communication methods that complement Nailted’s built-in surveys. While they do not replace the built-in surveys and their benefits, custom polls enhance the value of the existing surveys by allowing for the inclusion of personalized questions. This approach ensures that you continue to receive all the advantages of the built-in surveys while gaining extra insights through your custom polls.
There are two different delivery options that you can use to send your custom polls: with Nailted’s next survey and Instant, giving you more options to use our tool in a way that exactly fits your needs. If you would like examples on when to use each sending option, you can check out our article on the different use-cases for custom polls.
Next survey delivery option
When choosing the next survey delivery option the new questions that you have configured will be sent along with the regular Nailted surveys. This option is the one we recommend to you, because it helps to keep the regular rhythm of question helping to establish a habit. Moreover, by choosing the next survey delivery option you will avoid sending more notifications to the team that could be overwhelmed besides this delivery option has proved to achieve a higher response rate.
This option is already toggled by default when you reach the Delivery Options step during the creation of your custom poll being possible to choose among the following options:
- Send this poll one time: By disabling the Set this poll as a recurrent option the system will send your questions only once united with the regular Nailted questions. This is useful when you want to have feedback about a topic only once.
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Send this poll as current: This option will allow you to create a custom metric that will measure the evolution over time of your organization. There are three different periodicities available to re-ask your questions:
- Send one question from the custom poll together to each Nailted survey: One question will be sent taking into account the periodicity set (2 weeks, 3 weeks, monthly)
- Send all the questions every X months: You can select that all the questions are sent every month, every 2 months, every 3 months or every 6 months.
- Manual: You can choose that the questions are sent manually on a specific date. This option can be useful for example for sending a custom poll after a company event.
Instant delivery option
The Instant delivery option will send an extra notification to your team that can provide you results faster. This option is recommended when you want to have feedback about a specific topic and you need results to take action as soon as possible.