Team members can send many messages attached to the surveys launched using Nailted and answering all of them is very important for encouraging participation. For that reason, Human Resources teams can benefit from the usage of AI Agents for making sure that all the employees have an answer to their comments.
The usage of AI Agents is beneficial for the following reasons:
- Every employee receives a response to their comments as AI Agents can handle feedback at any scale.
- Reduces manual workload on Human Resources teams providing more time to invest on strategic initiatives.
- Delivers accurate answers learning from past feedback messages sent by the administrator.
How to set up an AI Agent
To set up a new AI Agent in your Administrator profile, you need to follow the steps described below:
💡Only Super Admins can create AI Agents
- Access to your Settings section. Next, click on the AI Agents tab.
- To add a new Agent, click on the Add New Agent button. A new window will appear for you to adjust your Timezone, the days of the week in which the AI Agent will be active and the Working Hours. Once ready, click on the Create AI Agent button.
- Now the AI Agent is created, click on the View details button to start setting up the Agent tasks. Next, click on the Add Command button and a new window will open.
- Add the Title for your command and select a Start date for starting to reply to messages.
- Next, select the criteria to be used for replying to messages from the following options:
- Group: You can select one specific group for the command or select All to affect the entire company.
- Nailted AI Relevance: By the time being, Nailted IA can only work with Easy reply messages.
- Finally, click on the Create command button to finalize the creation of the command to say thanks to incoming messages.
- By default, the command will be turned off. To turn it on, enable the button that appears next to the three dots icon.
From this moment, the AI Agent will be activated and will start replying to all the messages that arrive that have the set up criteria.
💡The messages are not replied automatically when the employee sends them, they will be answered a few hours later by the AI Agent according to the Working hours established.
How many agents can an administrator have?
A Super Administrator possesses the highest level of access within the system, granting them the ability to create an unlimited number of AI Agents based on operational needs. The system architecture is designed without any constraints or upper limits on the number of agents that can be generated by a Super Administrator. This ensures maximum flexibility and scalability, allowing the Super Administrator to deploy, configure, and manage as many AI Agents as necessary to support various workflows, use cases, or organizational requirements.