Look how Nailted metrics works and how you can understand where eNPS comes from.
How metrics works?
How often are metrics surveys sent?
Can I change the metrics survey's periodicity?
What questions are included in a survey?
Can I edit the metric questions?
Can I add new questions to the metrics?
When will I see my first data?
Can I see the metrics by groups of people?
How many questions are there in Nailted?
What do surveys look like?