How often is the eNPS question sent?
We try to encourage people to answer the eNPS question at least once per month and, to achieve that, we have several ways:
- Including the eNPS question as another question within the advanced metrics survey (this survey has an initial periodicity of 14 days).
- Asking the eNPS question after sending claps.
- Asking the eNPS question when they are looking at their position in the mood map.
Advanced metrics is a Pro feature, if you don't have access to them, the eNPS question will be sent once per month.
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